Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue with Salesforce where cases weren't created when a virtual agent connected to a call. • Fixed an issue where agents on teams with transfer restrictions couldn't transfer chats to agents not assigned to a team. • Fixed an issue where agents who weren't available for chat transfers still appeared in the transfer list, causing transfer attempts to fail. • Fixed an issue where the Submit wrap-up button didn't appear in the call adapter after agents completed outbound calls. • Fixed an issue where an agent and caller could still hear each other after the agent placed the caller on hold. • Fixed an issue in the agent desktop that occurred after an agent transferred a call to a different queue. The agent desktop layout of the source queue displayed to the receiving agent instead of the layout of the destination queue. • Fixed an issue where the reporting for After Call Work (ACW) time was artificially high for calls transferred to a third party. • Fixed an issue where overcapacity deflection settings interfered with after-hours deflections, causing calls to be incorrectly queued. • Fixed an issue where the inactivity timeout didn't function as configured.