Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue with Salesforce where virtual agent responses appeared out of order in transcripts. • Fixed an issue where the advanced reporting dashboards didn't load. • Fixed an issue where PDF and audio attachments weren't visible to agents after a chat transfer. • Fixed an issue where end-users were incorrectly placed on hold following a cold transfer to a queue. • Fixed an issue where MP3 audio files for agent call deflections couldn't be uploaded. • Fixed an issue where agents were automatically logged out due to inactivity while still engaged in active calls or chats. • Fixed an issue where a bulk user upload with blank phone number columns caused existing direct inbound phone numbers to become unassigned from agent profiles.