Fixed: The following issues were addressed in this release:

The following issues were addressed in this release:

• Fixed an issue where backslash characters in chat shortcuts and chat messages weren't displayed correctly, resulting in missing or empty message chat bubbles. • Fixed an issue where virtual agent chat transcripts didn't match the actual conversation. • Fixed an issue where call times in session metadata for virtual agent to human agent escalations were shorter than the actual call times. • Fixed an issue where agents were able to join a conference call despite receiving microphone permission errors. • Fixed an issue where direct inbound calls to Twilio numbers assigned at the user level continuously rang without reaching the agent. • Fixed an issue where chat transfers from auto-answer queues to manual-answer queues were incorrectly recorded as manual-to-manual in reporting. • Fixed an agent desktop issue where French (Canadian) translations were missing or incorrect during outbound calls. • Fixed an issue where the All Teams filter didn't block interactions with background elements, which could cause unintended end-user interactions with the UI. • Fixed an issue where missed call volumes didn't appear on the agent monitoring page. • Fixed an issue that occurred when the Display transfer history in agent adapter capability was enabled. After a virtual agent escalation, escalated queue names were shown in English instead of the correct target language. • Fixed an issue where virtual agent audio sessions ended after 15 minutes, causing calls to be escalated unexpectedly. • Fixed an issue where underscores within email addresses were incorrectly removed in CRM transcripts. • Fixed an issue where chat transcript PDFs weren't generated when real-time redaction was enabled and conversations included non-text message types such as inline buttons or content cards. • Fixed an issue where content cards sent by virtual agents during conversations were missing from the PDF chat transcript. • Fixed an issue where chat transcripts created through the API weren't appearing in agent conversations. • Fixed an issue where voicemails disappeared from the agent's queue and didn't appear in voicemail history or reports. • Fixed an issue where the agent adapter displayed Escalated Virtual Agent Call instead of IVR Callback after connecting during a callback. • Fixed an issue where chat disposition selections reset during wrap-up, particularly when Agent Assist was enabled. • Fixed an issue where custom fields in dialer list uploads worked only if the column headers were in all caps. • Fixed an issue where the email adapter didn't start up.