Queue Performance dashboard improvements

Queue Performance dashboard improvements

We've made the following improvements to the Queue Performance - Calls and Queue Performance - Chats dashboards:

• Added the dashboards to the Advanced Reporting Landing Page. • Added a Support Phone Number filter. • Renamed the Total Inbound Handled tile (calls only) to Total Queue Answered. • Added a Total Failed tile. • In the Queue Summary table, removed the Total Inbound Calls Handled column and added the following columns: Total Queue Interactions, Total Queue Entries, Total Queue Answered, Total Failed, and Total Transfers.