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Language selection support for direct calls
Language selection support for direct calls
End-users making direct calls to agent phone numbers and agent extension numbers can select their language at the start of a call.
Administrators: The Add Number and Edit a Number dialogs, located at Settings > Call > Phone Numbers > Phone Number Management, have a new Set a default language checkbox (when the Set as a direct number checkbox is selected). A list of languages appears when you select the Set a default language checkbox.