Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where direct access point (DAP) greeting messages played twice when a call was deflected to an internal phone number due to queue overcapacity. • Fixed an issue where session metadata for top-level menu paths and selected menus was incorrectly displayed in English instead of the user's configured language. • Fixed an issue where a failed Salesforce lookup was incorrectly treated as having no matches, which resulted in the creation of duplicate records. • Fixed an issue where inbound transfer restrictions remained in force even after being hidden in the administrator interface, causing queues to become silently unreachable for transfers. • Fixed an issue where hold music continued to play throughout a call recording after a warm transfer was completed. • Fixed an issue where outbound virtual agent audio was prematurely truncated during multi-message turns. • Fixed an issue where the Real-time Monitoring Queues report didn't accurately count skill-matched agents for skills-based queues, often displaying zero available agents despite their availability. • Fixed an issue where calls deflected to an external phone number after entering a queue were incorrectly recorded as abandoned by the customer. • Fixed an issue where the credit card tokenizer was missing from the SmartActions menu during outbound callback calls. • Fixed an issue where mandatory call dispositions were discarded if an agent's voice connection dropped but their session remained active. • Fixed an issue where the text resize menu in the chat widget wasn't scrollable at 400% browser zoom, which prevented users from accessing all available text size options. • Fixed an issue where the system incorrectly prevented saving automatic call redirection settings when the target was a virtual agent-operated queue. • Fixed an issue where duplicate call records were created for a single inbound call, causing incorrect wait times to appear in the real-time queue view. • Fixed an issue where empty data attributes caused an error in the agent interface during call connections. • Fixed an issue where the Transfer Restrictions destination picker provided no feedback when a queue was ineligible, making it indistinguishable from a typo or search error. • Fixed an issue where incoming calls were rejected with a SIP 603 error due to high database latency and connection timeouts. • Fixed an issue where the documentation for the Apps API and call session metadata schema didn't define the top-level parentId and finishReason fields. • Fixed an issue where certain inbound call failures were incorrectly reported as a busy signal. • Fixed an issue where the event processor service crashed during scaling or rebalancing of the system. • Fixed an issue where the conversation ID was missing from chat events during active sessions. • Fixed an issue where report exports didn't download or remained stuck in a processing state indefinitely. • Fixed an issue where agents could transfer calls to queues that were already closed if their transfer list was loaded while the queue was still open. • Fixed an issue where queued chats were assigned to agents after the end-user had become unresponsive without being prompted to check in. • Fixed an issue where voice calls cold-transferred to an over-capacity queue generated duplicate reporting records and incorrect queue wait times if the callback leg failed. • Fixed an issue where direct inbound calls deflected to voicemail during after-hours played three separate audio prompts sequentially. • Fixed an issue where a single call was simultaneously assigned to two different agents if the pickup coincided with the cascade timer expiry. • Fixed an issue where direct inbound calls weren't projected to agents in a breakthrough-enabled status if another call was already waiting in their queue. • Fixed an issue where a gray empty area appeared below the chat container in the agent adapter when the iframe width was narrower than 449px. • Fixed an issue where several Kubernetes and Google Cloud service accounts were granted overly broad permissions, which could have allowed for unauthorized privilege escalation. • Fixed an issue where an agent's status sequence was recorded in the incorrect order following a brief connection loss during an active chat. • Fixed an issue where selecting a contact during a native campaign call didn't automatically open the corresponding record in the CRM. • Fixed an issue where AI-generated Smart Disposition suggestions were inconsistently displayed for outbound calls during the wrap-up period. • Fixed an issue where call recordings became distorted or garbled when multiple holds were placed during a call. • Fixed an issue where audio uploads were accepted based on the file extension rather than the actual file content, which caused call disconnections when incompatible formats were played. • Fixed an issue where the call duration timer in the external call adapter didn't match the In-call status timer in the agent desktop for inbound calls. • Fixed an issue where the sentiment score was incorrectly displayed in the call adapter for calls escalated from a virtual agent, even when the Sentiment Analysis setting was disabled. • Fixed an issue where duplicate reporting rows were generated for call and wrap-up durations due to concurrent system events. • Fixed an issue where agents couldn't sign in or refresh their status if their account was linked to a deleted or unknown status. • Fixed an issue where the Manager API documentation for agent activity logs omitted 17 chat routing and activity values, leading to incomplete reporting data for customers. • Fixed an issue where IVR custom callback numbers for certain international regions, including Norway and Denmark, were incorrectly dialed with a +1 prefix. • Fixed an issue where metadata for calls deflected between virtual agent assignment and connection wasn't exported to the Cloud Storage bucket. • Fixed an issue where virtual agent to human chat escalations experienced delays of up to 300 seconds during agent assignment. • Fixed an issue where the Answer button didn't appear for dial-by-extension calls when other calls were already waiting in an agent's queue. • Fixed an issue where a supervisor's name didn't appear in the chat widget when joining a conversation using the monitor then barge workflow. • Fixed an issue where ending a chat session in one browser tab didn't automatically close the chat widget in other open tabs.