Improved filtering by team

Improved filtering by team

We made the following changes to team-based filtering:

• Renamed the Teams filter to Agent Teams to clarify that it filters by the agent team handling the interactions. This change is in the Real-time Queue Monitoring - Calls, Real-time Queue Monitoring - Chats, Real-time Connected - Calls, and Real-time Connected - Chats dashboards. For more information, see Queue monitoring dashboards, Real-time Connected - Calls dashboard, and Real-time Connected - Chats dashboard. • Added a Queue Teams filter to the Real-time Queued - Calls and Real-time Queued - Chats dashboards. This lets you filter queued interactions by the team assigned to the queue.