Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where SmartAction statuses were incorrectly marked as "failed" when a call ended before a photo or video upload completed. • Fixed an issue where loading the outbound numbers list timed out or caused significant delays for organizations with large teams and custom roles. • Fixed an issue where estimated wait times of less than one minute were incorrectly rounded down to zero, preventing the system from accurately triggering over-capacity actions. • Fixed an issue where sudden spikes in call volume bypassed a team's capacity protections and reduced the team's agent availability to below configured minimums. • Fixed an issue where nested object values in custom data were incorrectly displayed as [object Object] in the agent desktop session data feed. • Fixed an agent desktop issue where the navigation bar in the Previous Interactions page of the call adapter was overlapped by summary text and didn't stay fixed while scrolling. • Fixed an issue where answered voice calls triggered a second, unrequested callback after the end-user hung up. • Fixed an issue where intermittent IMAP connection rejections caused email fetch workers to enter an extended backoff loop, resulting in several hours of mailbox downtime. • Fixed an issue where inbound voice call recordings weren't exported to external storage when a virtual agent escalation was deflected to voicemail due to over-capacity. • Fixed an issue where manual wrap-up sessions were incorrectly attributed to the most recent call in the Agent Activity Timeline and in raw data exports, even when the wrap-up was unrelated to that call. • Fixed an issue where the "agent leg" of a call connection stalled in a connecting state for the full timeout duration before failing silently and moving the agent to an available status. • Fixed an issue where custom form responses weren't exported to external storage for instances without an external CRM integration. • Fixed an issue where a queue name saved in the SLA thresholds for queues dialog didn't persist after saving. • Fixed an issue where virtual agent voice calls triggered a session error during wrap-up. • Fixed an issue during high-capacity redirections where voicemails weren't saved. • Fixed an issue where completed call transfers generated duplicate queue duration records, leading to inflated reporting for queue volume and SLA metrics. • Fixed an agent desktop issue where the sentiment banner in the call adapter didn't immediately appear at the start of a call. • Fixed an issue where saving the Upload audio recording for Language Selection option of the Languages dialog didn't persist and switched to Text-to-speech. • Fixed an issue where inefficient database queries caused high CPU utilization and performance degradation across all communication channels. • Fixed an issue where transient connection errors during Twilio ICE token fetching caused agent call setup to fail or take longer to connect. • Fixed an issue where temporary connection drops during chat webhook delivery caused unnecessary delays. • Fixed an issue where work time and wait time durations overlapped in reporting metrics. • Fixed an issue where the agent adapter call history incorrectly displayed English queue names for French-Canadian calls. • Fixed an issue where agents were assigned calls from secondary queues even when their primary queue fell below the minimum availability threshold. • Fixed an issue where canceled virtual-agent-to-human escalations incorrectly reported negative queue durations and inaccurate SLA metrics in chat session data and reports. • Fixed an issue where creating or updating queues failed and returned a timeout error. • Fixed an agent desktop issue where an outbound call canceled by an agent while connecting was recorded as an unknown failure instead of an agent cancellation. • Fixed an issue where clicking the rewind and forward buttons on the voicemail page of the call adapter restarted the voicemail from the beginning. • Fixed an agent desktop issue where the chat adapter displayed a loading progress indicator instead of the chat transcript when a chat session was assigned. • Fixed an issue where a disposition prompt didn't appear in the call adapter after a disconnected call, even when mandatory disposition was configured. • Fixed an issue where Agent Assist real-time transcription didn't start on Vonage BYOC calls. • Fixed an issue where changes made outside of browser-originated HTTP requests (such as from API clients or background jobs) failed to generate audit log records. • Fixed an issue where over-capacity phone deflection didn't activate for direct agent calls, resulting in an error message or callers waiting indefinitely. • Fixed an issue where transient network connection failures during call and chat DAP lookups caused inbound calls to route to default queues or prevented chat sessions from starting. • Fixed a web SDK issue where static, non-interactive text within the chat widget incorrectly received keyboard focus, disrupting the navigation flow for keyboard and screen reader users. • Fixed an issue where temporary asset errors during deployments were cached by the CDN, leading to web SDK initialization failures. • Fixed an agent desktop issue where incomplete configuration settings prevented call control buttons from updating or rendering properly. • Fixed an issue where the audio for an over-capacity deflection played in the source queue's language instead of the destination queue's language following a cross-language transfer. • Fixed an issue where waiting chats weren't immediately offered to available agents who became eligible for a queue through a team membership update or direct queue assignment.