Improved filtering by team

Improved filtering by team

We made the following changes to team-based filtering:

• Renamed the Teams filter to Agent Teams to clarify that it filters by the agent team handling the interactions. This change is in the Real-time Queue Monitoring - Calls, Real-time Queue Monitoring - Chats, Real-time Calls - Calls Connected, and Real-time Chats - Chats Connected dashboards. • Added a Queue Teams filter to the Real-time Calls - Calls Queued and Real-time Chats - Chats Queued dashboards. This lets you filter queued interactions by the team assigned to the queue.