Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where a long delay occurred when an agent clicked Chat Shortcuts in the chat adapter. • Fixed an agent desktop issue where the Session Data Feed pane displayed data from the previous chat and the chat transcript stopped updating. • Fixed an issue where conversation history loaded slowly for agents using the CCaaS widget embedded in Salesforce. • Fixed an issue where outbound calls with zero duration time were missing from Individual Call History reports that were scoped to agents and teams. • Fixed an issue where customers couldn't leave a voicemail during a warm transfer. • Fixed an issue where the Queued Calls dashboard displayed the incorrect originating queue and transferring agent for a cold-transferred call. • Fixed an issue where the agent desktop experienced significant loading delays. • Fixed an issue where calls transferred from a virtual agent directly to a human agent bypassed the Keep Waiting overcapacity setting, causing callers to be incorrectly routed to a fallback queue or to voicemail. • Fixed a raw data export issue where file names for the MENU_PATH_ITEMS dataset incorrectly contained path_items. • Fixed an issue where a parent queue was incorrectly marked as after-hours even though one or more of its child queues were in operation. • Fixed an issue with chats that were escalated from a virtual agent to a human agent and then reached a terminal status (canceled, finished, or failed). These chats mistakenly appeared in the Queued Chats dashboard. • Fixed an issue where the agent desktop froze and the Call Adapter pane displayed Call on hold after a call was terminated or dropped. • Fixed an issue where agents couldn't change their chat status while a call was in the wrap-up stage. • Fixed an issue where the call adapter displayed calls waiting when there were actually no calls waiting. • Fixed an issue where outbound calls that failed immediately caused the call adapter to be stuck in the In-call state with the timer running.