Back to feed
GCP·Google Cloud Contact Center as a Servicefeature·
AI Insights

The Agent Performance dashboard contains the average chat concurrency metric

The Agent Performance dashboard contains the average chat concurrency metric

The Agent Performance dashboard now contains the average chat concurrency metric to capture concurrency trends for agents, teams, and queues.

Read original announcement

More from Google Cloud Contact Center as a Service

Improved connection times for predictive dialingAug 21, 2026Automatic SIP parameter mapping in contact listsAug 21, 2026Google Cloud CCaaS 6.4Aug 21, 2026Email OAuth profiles and Microsoft 365 client credentialsAug 21, 2026