Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where voice calls became stuck in a virtual agent state after a session ended abnormally or an escalation handoff didn't complete. • Fixed an issue where using invalid sorting parameters on agent activity logs caused a server error. • Fixed an issue where canceling a warm transfer to a queue at overcapacity caused the caller to become stranded in an automated menu loop. • Fixed an issue where the agent activity logs API allowed unbounded time ranges, which led to system performance degradation and gateway timeouts. • Fixed an issue where the team and menu endpoints experienced performance delays. • Fixed an issue where calls transferred to a queue with overcapacity deflection (OCD) enabled didn't redirect, causing callers to hear indefinite ringing. • Fixed an issue where the call duration in the call adapter and in the in-call status timer of the agent desktop didn't match for outbound calls. • Fixed an issue where the Agent Activity dashboard displayed time zones inconsistently. • Fixed an issue where the inactivity timer wouldn't force a session to end if the agent closed the browser or browser tab before the inactivity timer expired. • Fixed an issue where the All Call History and Individual Call History reports displayed incorrect cascade group numbers for transferred calls and chats. • Fixed an issue where the sentiment score appeared in the Call Details panel of the agent desktop despite sentiment analysis being turned off in the conversation profile. • Fixed an issue with IVR calls routed through Nexmo, where the virtual agent missed the first several seconds of caller audio, forcing callers to repeat themselves. • Fixed an issue where chats became stuck in the queue after a deltacast routing projection expired or an agent didn't connect. • Fixed an issue where reordering queues in the CCAI Platform portal caused significant latency and required a manual page refresh to display the changes. • Fixed an issue with Salesforce integrations where adding a third party to a call incorrectly displayed their contact name in the customer field in the agent desktop participants panel. • Fixed an issue where direct inbound SMS chats that were sent to an unavailable agent expired and failed instead of being rerouted. • Fixed an issue where anonymous inbound calls incorrectly displayed an agent's contact information instead of indicating an unknown caller. • Fixed an issue where database deadlocks caused transactions to run against the wrong database, causing failed lookups and chat sessions getting stuck. • Fixed an issue where manual status changes to Available after an automatic wrap-up were incorrectly attributed to the system instead of the agent in activity reports. • Fixed an issue where retrieving large datasets using the manager API caused connection timeouts and incomplete data synchronization for downstream systems. • Fixed an issue where the Agent Assist Hub incorrectly displayed The Agent Assist Hub feature is not enabled during voice sessions despite Agent Assist Hub being enabled. • Fixed a web SDK issue where navigating between pages on the host website during an active chat resulted in a duplicate session being created. • Fixed an issue where the AgentSystemData historical report incorrectly showed zero login time for agents who were actively handling calls. • Fixed an issue where Dialogflow agents incorrectly escalated or disconnected calls when responding with only pre-recorded audio. • Fixed an issue where transfer completion events appeared twice in the agent desktop session data feed when a user was transferred to a task virtual agent. • Fixed an issue where virtual agent interactions failed and escalated prematurely. • Fixed an issue where a single wrap-up event was incorrectly dispatched twice to Dialogflow on bidirectional-enabled voice calls. • Fixed an issue where session summarization sections weren't displayed in the order that they were configured. • Fixed an issue where sensitive information in the CC and BCC fields of email requests was visible in system logs. • Fixed an issue where the email adapter displayed a blank gray screen when an agent attempted to transfer emails between queues. • Fixed an issue in Kustomer integrations where abandoned or failed calls weren't finalized, leaving records in the Call In Progress state. • Fixed an issue in ServiceNow integrations where starting a chat from a queue caused duplicate cases for a single chat ID. • Fixed an issue where mobile chat sessions ended unexpectedly after successfully escalating to a human agent. • Fixed an issue where chat transcript PDF headers remained in English for non-English queues. • Fixed an issue where placeholder text (Content cards displayed here) didn't appear in the agent adapter or live chat view when content cards weren't supported. • Fixed an issue where agents received duplicate SMS messages from end-users. • Fixed an issue where the inactivity timeout didn't trigger for chats waiting in a transfer queue. • Fixed an issue where chats waiting in a transfer queue remained open indefinitely and created duplicate metadata files. • Fixed an issue where chat transcripts were missing from data exports when a CRM ticket wasn't created. • Fixed an issue where chats escalated from a virtual agent remained in queued status after being assigned to an agent. • Fixed an issue where calls escalated from a virtual agent to a holiday-closed queue bypassed the holiday message and played the after-hours deflection message. • Fixed an issue where call recording URLs weren't saved or synced to the CRM for calls with multiple audio segments, such as those involving an IVR followed by an agent conference. • Fixed an issue where voice calls remained in an assigned state without progressing or requeueing if a system error occurred during the assignment process. • Fixed an issue where callers were disconnected from voicemail greetings after an agent completed their wrap-up following a call transfer. • Fixed an issue where manual wrap-up session data was incorrectly recorded across multiple sessions, leading to inflated duration reports. • Fixed an issue where duplicate call recording files with an .N suffix were created in external storage. • Fixed an issue where calls prematurely disconnected or experienced audio loss during the hangup process. • Fixed an issue where Telnyx VoIP calls silently dropped without notification if the connection was interrupted. • Improved internal instrumentation to diagnose poor call quality scores and improve call reliability. • Fixed an issue where agents configured for Deltacast and auto-answer received unexpected multicast call offers. • Fixed an issue where the agent desktop didn't save call-related settings such as mute status. • Fixed an issue where queue-level automatic wrap-up settings were unexpectedly disabled. • Fixed an issue where the switch to chat button wasn't accessible from the keyboard. • Fixed an issue where an agent could end the wrap-up session of another agent. • Fixed an issue where agents experienced delays of up to 30 seconds when transitioning from "Wrap" to "Available" status. • Fixed an issue where an An error has occurred message incorrectly appeared when a user created a direct access point for instances without a configured CRM. • Fixed an issue where message timestamps weren't visible to supervisors and administrators when monitoring active chats in the CCAI Platform portal. • Fixed an issue where historical data syncs to Calabrio failed. • Fixed an issue where the bulk user upload process allowed unauthorized role assignments. • Fixed an issue where deleting a notification rule removed all associated historical notifications without warning. • Fixed an issue where call events in timeline reports appeared out of chronological order. • Fixed an issue where technical connection timeouts during call offers weren't correctly tracked as skipped interactions. • Fixed an issue where chats remained in the queue following a virtual agent escalation. • Fixed an issue where importing a contact list CSV for a Native Power Dial campaign failed if the file contained malformed rows or encoding issues.