Emergency queue shutdown

Emergency queue shutdown

You can temporarily shut down a specific queue during unexpected events such as system issues, an unexpected staffing shortage, a building emergency, or unplanned maintenance. This lets you provide fast, controlled call deflection for the affected queue without impacting the rest of your call center. You can shut down a queue using the CCAI Platform portal or programmatically, using the /apps/api/v1/menus/shutdown API.

Administrators: We've made the following updates to the CCAI Platform portal:

• In the Settings > Queue > IVR (Interactive Voice Response) > Edit / View > MENU_NAME > Settings pane, there's a new Emergency Shutdown section. • On the Settings > Developer Settings > Audible Messages page, there's a new Enable Remote Shutdown via API toggle.