Do Not Call capability in HubSpot

You can configure your HubSpot integration to display This number is on the Do Not Call list in the call adapter when an agent initiates a call to a contact configured for Do Not Call (DNC). The agent can proceed with the DNC call if needed. If the agent proceeds with the call, the following comment is logged in the CRM: "The contact is in TPS, the agent chose to proceed with the call."

This capability is for non-campaign outbound calls. It doesn't affect outbound campaign calls.

Administrators: In the Settings > Developer Settings > Agent Platform > HubSpot > Account Lookup section, there's a new Do-Not-Call CRM Field section.

User experience update: The call adapter displays This number is on the Do Not Call list when an agent initiates a call to a contact configured for DNC.

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Do Not Call capability in HubSpot

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