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GCP·Google Cloud Contact Center as a Service·
AI Insights

Fixed: The following issues were addressed in this release:


The following issues were addressed in this release:

• Fixed an issue where Repeat Contact % values in the Queue Summary Table of the Queue Performance - Calls dashboard exceeded 100%. • Fixed an issue where the Date filter in Explores returned no results when is on or after was set for an absolute date. • Removed the Total Logged in Time metrics tile from the Agent Availability dashboard. • Fixed an issue where language labels were missing from the advanced reporting dashboards. • Fixed an issue that occurred when filtering by chat ID in the All Interactions - Chats dashboard. The wrong chat ID appeared in the Virtual Agent Chats table. • Fixed an issue where disposition codes were missing or blank for outbound calls in the Call Agent Metrics (Historical) dashboard.