Fixed: This release addresses the following issues:

This release addresses the following issues:

• Fixed an issue where URLs copied from Microsoft Word into SMS chat sessions were incorrectly formatted, causing links to merge with adjacent text. • Fixed an issue with Alvaria campaigns where the dialer didn't correctly use the country code from the @COUNTRYCODE field when selecting the contact number to dial. • Fixed an issue where live transcription didn't resume after an agent enabled and then disabled redaction during IVR payment card collection. • Fixed an issue where agents couldn't upload PDF files in chat sessions. • Fixed an issue where end-users encountered errors or empty details when accessing call history immediately after a call ended. • Fixed an issue where agents became stuck in the In-call status and couldn't end calls or change their status, preventing them from handling new interactions. • Fixed an issue where the deletion of the default greeting message for a language didn't persist. • Fixed a web SDK issue where scheduling a call in one queue incorrectly showed the Reschedule Call screen from a different queue. • Fixed an issue that occurred when a human agent invoked the payment virtual task assistant to collect card details. When the call was transferred back to the human agent, live transcription and sentiment analysis didn't resume. • Fixed an issue where HubSpot ticket creation failed when Skip CRM Account Creation and Skip Account Lookup were enabled. This resulted in tickets being created without an associated phone number. • Fixed an issue where, after transferring a call from one queue to another, the receiving agent's desktop temporarily showed the source queue's agent desktop layout instead of the destination queue's layout. • Fixed an issue where outbound Telnyx calls got stuck on the agent adapter Connecting screen when Agent Voice Detection was enabled globally. • Fixed an issue where Alvaria Advanced Outreach outbound campaign batch files weren't ingested by Contact Center AI Platform, preventing campaigns from loading contacts. • Fixed an issue where a single inbound call in Salesforce created two cases. • Fixed an issue where the Agents dashboard showed an invalid -10 agent status during wrap-up and after calls. • Fixed an issue where Alvaria WFM Agent Performance reports displayed no agent activity. • Fixed an issue where the NICE WFM exporter reported higher abandoned call counts than Contact Center AI Platform reporting. • Fixed an issue where chats escalated from a virtual agent to a human agent were dismissed shortly after assignment. • Fixed an issue where the Ticket URL column in the Individual Call History CSV report was blank for newly recorded calls, preventing customers from accessing and downloading call recordings from the report. • Fixed an issue where newly created teams couldn't be reordered in the CCAI Platform portal. • Fixed an issue where the agent desktop Previous Interactions panel didn't show Agent Assist summaries from past calls. • Fixed an issue where conversation history didn't display correctly in the agent adapter when a chat was escalated from a virtual agent to a human agent and then a large number of messages were sent by the end-user.