Queue status endpoint

Queue status endpoint

The new queue status endpoint provides real-time data for leaf queues, including estimated wait times, agent availability, callback slot capacity, hours of operation, and holidays. This capability lets voice AI systems dynamically decide whether to escalate a call to a live agent or offer scheduled callback windows to the caller. You can access the queue status endpoint in the apps API: GET /apps/api/v1/queues/status.

For more information, see The queue status endpoint.