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GCP·Google Cloud Contact Center as a Servicefeature·
AI Insights

For call transfers in HubSpot, the ticket owner is automatically updated


For call transfers in HubSpot, the ticket owner is automatically updated

When a call is transferred from one agent to another with a HubSpot integration, HubSpot tickets now automatically update to reflect the new ticket owner. This provides an accurate record of ownership throughout the interaction lifecycle. No configuration is required.