Callback fulfillment hours

Callback fulfillment hours

You can configure callback fulfillment hours, which are the hours when your contact center fulfills callbacks. If you enable callback rollovers to the next day, callbacks that are scheduled outside of these hours are rolled over to the next day. If you don't enable callback rollovers, callbacks that are scheduled outside of these hours are canceled. Callback fulfillment hours aren't available by default. To use this capability, ask your Google contact to turn it on for your instance.