Improved analytics for Queue Interval and Channel Interval dashboards

Improved analytics for Queue Interval and Channel Interval dashboards

We've improved the detailed information available for the Queue Interval and Channel Interval dashboards:

• Queue Interval dashboards: Click a bar in the SLA by Interval tile to get historical call or chat queue metrics for that interval. • Channel Interval dashboards: Click a data point on the trend line in the Service Level Trend, AHT Trend, Queue Time Trend, CSAT Trend, or Transfer Trend tile to get historical call or chat queue metrics for that interval.